Article
Cloud telephony vs. traditional PBX
The key difference isn’t only where the PBX lives—it’s how fast you can scale, measure and keep operations running.
Key takeaways
- Costs: shift from hardware CAPEX to predictable, controlled OPEX.
- Scalability: add extensions, queues and IVR in minutes—no truck rolls.
- Continuity: forwarding and softphones reduce impact during outages.
- Analytics: queue, agent, peak‑hour and contact‑reason reporting.
Conclusion
If your team is growing, you run multiple sites, or you need reporting to optimize, Hosted PBX is often the natural next step.